Rescheduling and Cancellation Policy

Last updated March 2026

Summary: if you can’t make it to your lesson, avoid fees by switching to an online lesson or rescheduling well in advance of your lesson.
Use rsmts.com/change to make changes to your booking.

Making a change to a scheduled lesson:

The only way to switch to online, reschedule, cancel a lesson or pay for a no-show is to use the automated forms at rsmts.com/change.

Switching to an online lesson:

• In the event that you cannot attend your in-person lesson, switching to an online lesson is strongly encouraged over rescheduling or cancelling.

  • There is no fee for switching to an online lesson at any time, even at very short notice.

  • Last-minute online lessons must be paid for before the end of the lesson. For occasional or one-off online lessons, this is most easily done by bank transfer. You will be provided with payment details at the time of your request to switch.

Requesting to reschedule:

• Rescheduling with more than 24 hours’ notice incurs no fee but as a courtesy, it is requested that you give as much advance notice as possible.

  • If no mutually agreeable time within four working days of the original lesson time can be found, however, then this is effectively a cancellation, which incurs a fee equivalent to 25% of the lesson price if it is done with less than 48 hours’ notice. Availability is very limited and therefore not guaranteed.

• Rescheduling with less than 24 hours’ notice incurs a fee equivalent to 25% of the lesson price.

  • If no mutually agreeable time within four working days of the original lesson time can be found, however, then this is effectively a cancellation, which incurs a fee equivalent to the full lesson price. Availability is very limited and therefore not guaranteed.

Cancelling:

• Cancelling with more than 48 hours’ notice incurs no fee but as a courtesy, it is requested that you give as much advance notice as possible.

• Cancelling with 24–48 hours’ notice incurs a fee equivalent to 25% of the lesson price.

• Cancelling for any reason with less than 24 hours’ notice incurs a fee equivalent to the full lesson price.

• Failure to ensure prompt payment results in a “no-show” being recorded and the fee still standing.

No-show:

• Missing a lesson, either in person or online, with no prior notice (“no-show”) incurs a fee equivalent to the full lesson price, payable immediately at https://rsmts.com/change

• Repeated no-shows or failure to pay promptly may result in termination of lessons.